19 January 2021 04:59 AM

PM reviews report on unified gov't complaint system during July

Friday، 14 August 2020 - 04:12 PM

Prime Minister Moustafa Madbouli reviewed Friday a report, introduced by the Unified Government Complaints System about its performance in dealing and responding to citizens’ complaints in July.

The complaint system received and monitored 118,000 complaints, requests, questions and appeals in July, said Head of the unified government complaint system Tareq el Refae.

The complaints have been examined and redirected to bodies concerned for taking action, he added.

The number of complaints regarding suspected coronavirus cases in July reached 6,000 from 11,000 medical complaints and requests reported in July, Refae said.

He added that the system guarantees swift response to health-related complaints through coordination with leaderships of the Ministry of Health.


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